Last change: January 10, 2022

 

General Terms of Fastfood Guarantee

 

These Fastfood Guarantee Terms (the "FFG Terms") govern the Fastfood Guarantee Program ("FFG") offered by Food Drive Ltd. ("Fastfood", "FF", "we", "us" or "ours"). Your participation in FFG is subject to these FFG Terms, the Fastfood Terms of Use, the Fastfood Privacy Policy and the Fastfood Terms of Use (together with the FFG Terms). If there is a direct conflict between the Terms of Use, the Privacy Policy, the Fastfood Terms of Use and these FFG Terms, the conflict will be resolved in favor of these FFG Terms only to the extent of the FFG conflict. Your participation in FFG shows that you agree with and are bound by the Agreements.

Under applicable law, any changes or modifications to these terms will take effect immediately upon publication, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to or participation in FFG following any such changes or modifications confirms your acceptance of these FFG Terms and Conditions and such changes or modifications; therefore, you should review these FFG Terms and Conditions frequently to understand the terms and conditions that apply to your access to and participation in FFG. IMPORTANT: YOUR PARTICIPATION IN FFG AND THESE TERMS AND CONDITIONS OF FFG ARE SUBJECT TO BINDING ARBITRATION AND DISCLAIMER OF CLASS CLAIMS, WHICH IS DETAILED IN FOLLOWING IN FOUNDATION IN SECTION AND SECTION. IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENTS, YOU MAY NOT PARTICIPATE IN FFG.

Fastfood Guarantee

FFG is a program that offers a guarantee of the lowest price of Fastfood and a guarantee of timely delivery of Fastfood. Fastfood's Lowest Price Guarantee is a price matching program that offers applicants discounts on Fastfood, which can be called "Fastfood Guaranteed Benefits", "FFG Benefits for Certain Orders Made on the Fastfood Platform". bg, which for the purposes of FFG includes only fastfood.bg, when a lower price is available on certain competing platforms. The Fastfood Time Delivery Guarantee is a program that offers participants compensation in connection with certain delivery orders placed on the FF platform, which are delivered with a delay of more than 15 minutes. Please note that FFG is not a substitute for the Fastfood Customer Service Center. If you have a problem or questions about your order, contact us to help you.

Fastfood Guarantee for the lowest price

To qualify for Fastfood's lowest price guarantee, your order must meet each of the four (4) requirements below.

1. The order must be made and executed through the Fastfood platform.

2. The order must be paid in full.

3. The order placed on the FF platform must coincide with an identical order available on the takeaway.com/bg and glovoapp.com/bg platforms (each of which is a "Competitive Platform") as the address and time of payment, including in terms of the location and distance of the restaurant, whether the order is made for pick-up or delivery, the quantities / size of the menu items and modifications / substitutions, among other similar factors, as determined by Fastfood. Post-order changes and modifications will not be considered.

4. The order placed on the FF platform must be available at a lower price on the platform of the competing platform. Fastfood will estimate the pricing based on the total price of the food and beverages that apply to the order at the time of payment ("Compliance Price"). Promotions (for example: price reductions due to promotional discounts, including subscriptions and offers applied through promotional codes), tips and other fees that are at the discretion of consumers (eg donations) are excluded from the matching price.

If you believe that your order meets the requirements (1) - (4) above ("Order meeting the conditions for guaranteeing the lowest price") and you wish to participate in the guarantee program for the lowest price on Fastfood, you must submit a request for review and approval by Fastfood, including proof of a lower price than the competing platform, in accordance with Fastfood's instructions, within 24 hours of the date of the lowest price guarantee order (" Submission window '). You can submit only one (1) application for a guarantee for the lowest price of Fastfood per day. Please visit https://www.fastfood.bg/index.php?r=site&a=fastfood_guarantee. Follow the on-screen instructions to submit the request.

Fastfood reserves the right to independently verify the pricing of the competing platform and the availability of matching prices. If Fastfood is unable to verify the lower matching price of a competitor's platform, as reported by you for any reason, including due to technical issues, we may decline the request.

If we can determine that your order meets all the requirements above, Fastfood will approve your request ("Approved Claim") and you will receive as a bonus, a promo code valued at the difference between the price of the order on the FF platform plus BGN 10.00 extra . The promo code provided may not exceed BGN 50, unless otherwise specified by Fastfood. Fastfood will contact you at the email address associated with your Fastfood user account that submitted the FFG request to let you know if your request has been approved or rejected. Fastfood does not offer participants cash, for a method of payment or refund, in connection with the guarantee of the lowest price of Fastfood. The only value provided in connection with the guarantee for the lowest price of Fastfood is the bonus of BGN 10.00. and the difference in price.

Fastfood guarantee for timely delivery

To qualify for Fastfood's timely delivery guarantee, your order must meet each of the three (3) requirements below.

1. The order must be a delivery order, which is made and executed through the Fastfood.bg platform.

2. The order must be paid in full.

3. The order must be delivered by the restaurant or delivery partner who delivers the order no later than 15 minutes from the last approximate delivery time shown to you after payment of the Fastfood platform. For the sake of clarity, pick-up orders, pre-ordered orders, and orders delivered within the estimated delivery time range presented to you are not eligible. In the event that we reasonably believe that you (or a third party acting on your behalf) have delayed or interfered with, or attempted to delay or obstruct the food delivery process in order to qualify for the Guarantee for timely delivery of Fastfood, then the order will not meet the conditions.

If you believe that your order meets the requirements (1) - (3) above ("Order eligible for a timely delivery guarantee") and you want to participate in the timely delivery guarantee program, you must apply for review by Fastfood and approval according to Fastfood's instructions during the submission window. You can only submit one (1) request for timely delivery of Fastfood per day. Please visit https://www.fastfood.bg/index.php?r=site&a=fastfood_guarantee to submit a request and follow the on-screen instructions.

If we are able to determine that your order meets all the requirements above, you will have an approved claim and receive a bonus in the form of a promo code equivalent to the value of the price of the same delivery. Fastfood will contact you at the email address associated with the Fastfood user account that submitted the FFG request to let you know if your request has been approved or rejected. Fastfood does not offer participants cash, payment method, refund or re-delivery in connection with the fast delivery guarantee of Fastfood. The only value provided in connection with the fast delivery guarantee of Fastfood is the promo code, equivalent to the value of the price of the same delivery.

Additional conditions

You can submit only one application for a guarantee for the lowest price of Fastfood and one application for a guarantee for timely delivery of Fastfood to order. To the maximum extent permitted by applicable law, Fastfood reserves the right to refuse, suspend or revoke your participation in FFG, or any part of FFG, for any reason at any time in its sole discretion, with or without notice, including, without limitation, if we find that you have been involved in any fraud or forgery, or if any technical malfunction violates the integrity or proper functioning of the FFG. In addition, to the maximum extent permitted by applicable law, Fastfood reserves the right to terminate, suspend or modify FFG or any part thereof (including, without limitation, these FFG Terms) for any reason at any time in its sole discretion. discretion, with or without notice, including, without limitation, if we find that the plaintiffs have been involved in any fraud or forgery or if any technical malfunction impairs the integrity or proper functioning of the FFG.

 

Last change: January 10, 2022

Added
Your bag is empty.